Ontario has developed a new Accessible Customer Service Standard. All businesses with at least one employee will have to comply with the new standard by January 1, 2012.
The customer service standard will help people by understanding that customers with disabilities may have different needs, and finding the best way to help them access your goods and services.
For more information visit: http://www.mcss.gov.on.ca/en/mcss/programs/accessibility/index.aspx