This report focuses on the experiences of those with direct knowledge of the challenges as well as of the supports available: youth and new immigrant job seekers, employment service providers, and employers. A total of 54 individual, semi-structured interviews and two focus groups were held with these individuals. These interviews and focus groups were supplemented by conversations with researchers, experts, and public servants who work on issues of youth and immigrant employment in the GTA. The main objective of this research is to better define the problem, identify successful models that are matching job seekers and available positions, and suggest next steps for governments.